FAQ

When will my order ship?

CURRENT TURNAROUND TIMES:
PINS AND PATCHES: 1-3 BUSINESS DAYS
MADE TO ORDER ITEMS: 5-10 BUSINESS DAYS

All handmade items are made to order and typically ship within 7 business days. Pins and patches are ready to ship and typically ship within 1-3 business days (often same-day if you order early enough!) Please allow an additional 5-7 processing days for orders that require customization. Most orders are shipped via USPS First Class Mail, which takes approximately 2-7 days for US delivery and 1-4 weeks for International delivery.

What are your shipping rates?

Shipping is calculated based on the weight of the order. Most of my items are very lightweight, weighing only 1-3oz each. You can add items to your cart to calculate the exact shipping cost, but here are my rates:

    UNITED STATES
    • US orders up to 12oz ship for $3.00
    • US orders 13oz-2lb ship for $6.00
    • US orders 2lb + ship for $10
    • All US orders over $20 ship FREE!*
    INTERNATIONAL
    • International orders up to 3oz ship for $3.00
    • International orders up to 7oz ship for $3.50
    • International orders up to 15oz ship for $6.50
    • International orders up to 2lb ship for $16.00
    • International orders up to 20lb ship for $35.00
    • All International orders over $20 ship FREE!*

    *Offer does not apply to 90s time machine kits. We do not ship to Italy.

    Where are you located?

    New Jersey, USA. I do not offer local pickup, even if you live so close we're practically neighbors (sorry!) However, I occasionally participate in art fairs so keep your eyes peeled on my blog or instagram for updates on when I might be selling my products locally.

    What about customs fees?

    For overseas buyers: Import duties, taxes and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

    What is your return policy?

    Every item that we sell is carefully inspected before it is shipped. However, if you find that your item is defective or damaged, you may return the item within 10 days of delivery in exchange for either a replacement item or store credit. Please note that returns are only accepted in the case of defective or damaged merchandise, and that the shipping fee is not refundable. If you need to make a return, please contact our customer service team and they will respond with return instructions. Please ensure that all shipping address information is correct at checkout, as packages returned to us by the postal carrier due to an insufficient address are subject to a shipping fee for the repeated shipping and handling.

    We reserve the right to cancel orders that seem fraudulent or suspicious.

    Can I combine the free shipping offer with a coupon code?

    Yes you can! Free shipping applies to all orders of $20 or more, and it's applied automatically in your cart. Feel free to use a coupon code in addition to the free shipping offer.

    Where can I find square frames?

    If you'd like to purchase my square art prints but aren't sure where to find frames for them, fear not! You can usually find square frames at most art supply stores and home goods stores like Target or K-Mart. Amazon also has square frames in the same sizes I offer -- you can find 4x4 frames here, 8x8 frames here, and 11x11 frames here.

    Do you sell wholesale?

    I do! Please contact me here to inquire about wholesale orders.

    I posted a picture of myself wearing your products on instagram, how can I share it with you?

    First of all, if someone is actually asking this question -- thank you! :) Secondly, you can tag me @kategabrielle. I don't check my mentions very often, so if you'd like me to see it please tag me!

    I have a blog, can you send me free stuff?

    Sometimes I'll approach bloggers that I respect and admire, but I do not respond to requests for free merchandise.

    Mulder or Scully?

    Good question! I tend to be a very rational person, which makes me relate to Scully's point of view more. However, Mulder's innate weirdness, dry humor and childlike wonder make him not only my favorite X-Files character, but one of my favorite tv characters of all time.